Dates:
January 17-18, 2008
Time:
8:30 a.m. - 4:30 p.m.
Location:
TU Campus
Fee: *
$1,295 per person
$1,095 each for three or more persons from the same company
Early
Online Registration (10 days before seminar)
$1,195 per person
*subject
to change for future programs
Streamlining Office and Service Operations
Using Lean Six Sigma Techniques to Achieve Dramatic Improvement
Detailed Seminar Outline
How
office and manufacturing environments are different
Identifying the eight office wastes
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Waiting |
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Errors |
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Overproduction |
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Movement |
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Transportation |
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Untapped employee resources |
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Non value added activities |
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Excess inventory |
Visualizing work and information flow
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Macro level flow chart |
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SIPOC diagram |
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Value Stream Mapping |
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Functional-Activity Flow Chart |
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Creating the Current State Map |
Collecting the right data
Value adding and non value adding activities
Analyzing time
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Processing |
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Waiting |
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Rework |
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Inspection |
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Set up |
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Move |
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Cycle |
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Lead |
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Takt |
Quality Tools
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Quality costs |
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Percent complete and accurate |
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Cause and effect diagram |
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Check sheets |
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Pareto diagram |
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5 Whys |
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Error proofing |
Improvement Activities
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Standardized work |
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5 S |
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Visual controls |
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Visual management |
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Pull |
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Batch sizes |
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Pitch |
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A3 Process and Report |
Process Design Principles
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Work flow |
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Information flow |
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Job design |
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Simulation exercise |
Creating the Future State Map
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Focused Kaizen efforts |
Leadership for the Lean Office
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New ways to manage work |
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Changing roles and responsibilities |
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Change management |