Dates:
October 16-17, 2008
.
Location:
TU Campus
Fee:
Early bird rate:
$425 per person
$375 per person groups of 3 or more
Call for in-house or train the trainer proposal
918.631.2784
After the Two-Day Seminar…There’s More.
Electronic reinforcement: Shortly after the completion of the classroom workshops for Blazing Service participants access an engaging easy-to-read electronic magazine that includes a case study, role model interview, to-do list, and other features crafted to reinforce the face-to-face training.
Web-based tools: Participants then complete Blazing Coach™ to demonstrate their knowledge of the material and their ability to apply that knowledge to real-life customer service situations. Also available to participants is Blazing Service At Work™, a performance support tool to construct detailed action plans based directly on learning principles covered in their classroom experience.
Tracking and measurement: Training Managers can track the usage of the online reinforcement tools, review participant scores, and easily measure the impact of the training using the web-based Blazing Service Administrator™, a feature available only with the customized in-house version of the program.