Dates:
October 16-17, 2008
.
Location:
TU Campus
Fee:
Early bird rate:
$425 per person
$375 per person groups of 3 or more
Call for in-house or train the trainer proposal
918.631.2784
What is Blazing Service?
Blazing Service is a
fast-paced, interactive training program combining best practices of
classroom instruction with easy-to-use web based reinforcement tools
after the two-day course. Designed specifically for customer service
providers in high customer-contact organizations, Blazing Service helps
employees grasp and apply proven interpersonal and problem-solving
techniques through fun experiential exercises, insightful small group
discussion, skills practice sessions, and practical application.
Participants return to their jobs with relevant tools and action plans
to apply them.
Who Needs Blazing
Service?
Any
organization with employees who provide customer service, including bank
tellers, customer service representatives, telephone call center
representatives, cashiers, retail sales associates, and anyone who
delivers a product or service involving customer contact.
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Blended learning (classroom + electronic reinforcement), easy to implement in most environments
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Clear, step-by-step behavior and skill models that can be applied immediately back on the job
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Powerful reinforcement and tracking tools Blazing Service Coach™ and Blazing Service At Work™
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Creative, interactive, fun and practical - for maximum learning and retention