Dates and Times:
Quality Basics

TBA

8:00 am - 12:00 pm
 

Quality 101

TBA
1:00 pm - 4:00 pm

Oct. 27, 2004
8:00 am - 4:00 pm
 

Location:
TU Campus

Fees: *
Quality Basics

$195 per person

Early online registration 10 days prior to program start date:  $155 per person

Quality 101

$395 per person

Early online registration 10 days prior to program start date:  $355 per person

Register for both courses:
$475 per person with advanced registration.  Regular price at the door.

*subject to change for future programs

Quality Basics

Quality is not just a job for the Quality Manager. Everyone needs to buy into the need for quality. This four-hour overview includes: Benefits of Quality, Total Quality Management, and Quality Tools. This four-hour program is offered in cooperation with the American Society for Quality (ASQ).

Participants will learn:

	Why quality is important to employees, the organization and customers.
	Key concepts of total quality management and process improvement.
	Seven commonly used quality tools and how they are used in problem solving.

Course materials include ASQ’s Quality Basics Participant’s Guide, a glossary for future reference, and a bibliography for further research.  

The Center for Executive & Professional Development also provides a certificate of completion.

Who Should Attend:

	New employees
	Non-quality practitioners
	Entry-level quality practitioners
	Office-technical staff
	Manufacturing personnel
	Customer service teams

Instructor:
Mark Vardaro, American Society for Quality (ASQ) Certified Quality Manager and International Register of Certificated Auditors (IRCA) Certified QMS 2000 - Aerospace Lead Auditor. He is one of only 19 IRCA Aerospace Certified Lead Auditors in the United States. Mark is an Executive Management consultant and Quality Management System auditor out of Oklahoma City. He is a Senior Examiner for the Oklahoma Quality Award Foundation (OQAF) and has served as a Team Leader for three award cycles.

ASQ Main program page
ASQ Quality 101 program page
Building Company Performance to Baldrige Standards
 

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