Dates and Times:

Quality 101

TBA
1:00 pm - 4:00 pm

Oct. 27, 2004
8:00 am - 4:00 pm
 

Quality Basics

TBA

8:00 am - 12:00 pm

Location:
TU Campus

Fees: *

Quality 101

$395 per person

Early online registration 10 days prior to program start date:  $355 per person

Quality Basics

$195 per person

Early online registration 10 days prior to program start date:  $155 per person

Register for both courses:
$475 per person with advanced registration.  Regular price at the door.

*subject to change for future programs

Quality 101

Designed to meet individual and organizational needs for basic quality understanding and competency, this course helps build a foundation for excellence by addressing both philosophical and application essentials of quality. In addition, the Quality 101 content parallels the body of knowledge for ASQ’s Certified Quality Improvement Associate (CQIA) certification exam and assists in preparing individuals for the exam.

This twelve-hour course satisfies Section 6.2 human resource requirements and provides documentation for the new ISO 9001:2000, TL9000, TS 16949, and AS9000 standards on competence, awareness, and training.

Course Topics Include:

	Quality Benefits
	Evolution of Quality
	TQM
	Process Management
	Quality Tools and Deployment

Participants Will:

	Increase expertise in practices and principles of quality.
	Learn why quality is important to employees, the organization, and customers.
	Review the quality movement from its early origins to today and the introduction of standards.
	Learn concepts of total quality management and process improvement.
	Learn seven commonly used quality tools and how they are used in problem solving for quality control or improved quality.
	Discover what companies must do to implement total quality.
	Prepare to sit for ASQ’s Certified Quality Improvement Associate certification exam.

Participants receive a CD self-study supplement to use for additional study, a glossary for future reference and bibliography for further research, as well as ASQ exam information.

The Center for Executive & Professional Development also provides a certificate of completion.

Who Should Attend:

	Non-quality practitioners and entry-level quality practitioners
	Auditors
	Customer service teams and customer-supplier teams
	Technicians
	Engineers
	Office-technical staff
	Manufacturing personnel
	Supervisory and management teams
	CQIA certification exam candidates

Instructor:
Mark Vardaro, American Society for Quality (ASQ) Certified Quality Manager and International Register of Certificated Auditors (IRCA) Certified QMS 2000 - Aerospace Lead Auditor. He is one of only 19 IRCA Aerospace Certified Lead Auditors in the United States. Mark is an Executive Management consultant and Quality Management System auditor out of Oklahoma City. He is a Senior Examiner for the Oklahoma Quality Award Foundation (OQAF) and has served as a Team Leader for three award cycles.
 

ASQ Main program page
ASQ Quality Basics program page
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